FINANCIAL SERVICES
172.89% sales growth with a WhatsApp chatbot
A new digital journey for loan sales.
The challenge
The company, which sold loans only through physical branches and IVR, modernized its processes with 2CX. A pipeline was created on the omnichannel platform and integrated with a WhatsApp chatbot, providing a fast, personalized and efficient experience aligned with market demands.
Results achieved
- 172.89%
172.89% more new sales
Reduced demand on branches and IVRs
Operational savings
Faster customer service