SSO | Single Sign-On
A single authentication to access the solutions in the ecosystem. More convenience for teams and greater control over access management.
2CX / The platform's intelligence core
The platform's intelligence core
The intelligence that connects your entire operation.
2CX AI Core is the platform's central AI engine: it understands intent, shares context across channels and orchestrates automation, assistance and analysis in every interaction — with governance and human handover.
OneIntegrated platform
SSOCentralized access
MFAStronger security
Core capabilities
One platform. One access. More security.
2CX AI Core is the artificial intelligence ecosystem that connects 2CX solutions, market solutions, data and automation to enhance the entire service and relationship operation. It brings its solutions together in an integrated ecosystem, with SSO and MFA to centralize access and strengthen operational security.
MFA | Multi-Factor Authentication
An extra layer of protection to validate user identity and reduce the risk of unauthorized access.
What your company gains
End-to-end connected intelligence
2CX AI Core connects artificial intelligence, automation, voice, channels and management in a single ecosystem, enabling you to centralize operations, optimize resources and turn data into results.
- More productivity: automate tasks and boost team performance.
- Lower costs: reduce manual processes, unproductive calls and operational waste.
- Higher quality: analyze 100% of interactions and quickly identify opportunities for improvement.
- Better experiences: connect channels, data and context for smoother, more personalized journeys.
- Greater agility: turn data into decisions and decisions into faster, more accurate actions.
- More security: centralize access with SSO and MFA, simplifying management and strengthening operational protection.
- More scale: integrate new solutions and technologies without replacing your entire existing infrastructure.
- One platform to simplify operations, empower people and turn intelligence into results.
2CX ecosystem
Solutions that work together to transform results
2CX Manager
Intelligent dialing to increase call accuracy and agent productivity.
2CX Quality AI
Monitor 100% of voice and text interactions to identify opportunities and risks and improve interaction quality.
2CX Smart Agents
Automated voice and text service powered by artificial intelligence to execute processes and expand operational capacity.
2CX Flow
Intelligent journey orchestration to define the next best action, select the ideal channel and connect each service stage.
2CX Omne+
Omnichannel experience and multiple processes in a single screen, with more context and productivity for agents.
And much more!
Take your operation to the next level
Integrate 2CX AI Core with the tools your company already uses, such as CRMs and ERPs, without replacing your existing infrastructure. A modular, integrated architecture built to evolve with your business. Centralize access, strengthen security and connect technologies to turn every interaction into an opportunity for results.