Voice and text combined
The customer switches channels without losing context: a single agent keeps the same language and rules throughout the journey.
2CX / 2CX Smart Agents
2CX Smart Agents
Intelligent agents for conversations that get results.
Automate service, negotiations and relationship journeys with AI agents that talk over voice and text, understand context and execute actions integrated with your systems.
70%Automation potential
0.8sResponse time
96%Context confidence
Core capabilities
Intelligent agents for conversations that get results.
Automate service, negotiations and relationship journeys with AI agents that talk over voice and text, understand context and execute actions integrated with your systems.
The agents query CRM and ERP systems, update records, send and analyze documents and carry out complete negotiations through API integrations — all within the conversation itself.
Acts, not just answers
Queries CRM and ERP, updates records, sends documents and drives negotiations through integrations and APIs.
Custom neural voice
Generate natural speech in your brand's own voice identity, in multiple languages, without studio recording.
In practice
Build specialized agents for every operation
Instead of one generic bot, configure different digital specialists — each built for a specific goal in your business.
- Collections agent: checks debts, presents options and negotiates payment terms.
- Sales agent: identifies needs, presents solutions and qualifies opportunities.
- Support agent: performs triage, identifies issues and guides technical procedures.
- Retention agent: identifies reasons for dissatisfaction and runs recovery journeys.
How it works
From conversation to resolution
- 01
Identifies the need
Understands what the customer wants through natural language.
- 02
Checks the context
Finds relevant information in authorized systems and knowledge bases.
- 03
Leads the conversation
Asks questions, presents options and guides the customer toward the goal of the interaction.
- 04
Executes actions
Records information, updates systems, sends content or performs other integrated operations.
- 05
Completes or hands off
Closes the request or transfers the customer to an agent, preserving the conversation context.
Applications
Where it fits
Collections
Checks debts, presents options and negotiates payment terms.
Sales
Identifies needs, presents solutions and qualifies commercial opportunities.
Technical support
Performs triage, identifies issues and guides the customer through procedures.
Scheduling
Checks availability, books, confirms, reschedules or cancels appointments.
Retention
Identifies reasons for dissatisfaction and runs personalized recovery journeys.
Satisfaction survey
Runs surveys, interprets answers and records NPS metrics.
Key benefits
What changes in your operation
- Continuous availability, including after hours
- Capacity to handle several interactions at once
- Automation of repetitive, operational steps
- Standardized rules, messages and procedures
- Fast responses and actions during the conversation
- Configured by context, profile and customer journey
- Connection to company data, systems and channels
- Better distribution of demand between AI and human teams
2CX ecosystem
Connected to the other solutions
Next step
Your next conversation could change your operation.
Talk to a specialist and design an evolution scenario for your contact center.