Operations segmented by client
Configure independent campaigns, strategies, queues and indicators for each client and portfolio.
Industry expertise · Service Providers
Technology for customer service outsourcing companies.
Collections, customer service, sales or contact center: 2CX solutions help service provider companies run multiple portfolios and clients with productivity, provable quality and full visibility across every operation.
Serving multiple clients demands flexibility and control
Companies that provide collections, customer service, sales and contact center services must meet different rules, strategies, indicators and expectations for each client — often with shared teams and tight deadlines.
2CX offers a modular platform that lets you configure independent operations per client and portfolio, combining high-performance dialing, digital channels, intelligent agents and quality monitoring in a single environment.
BENEFITS
Benefits for the operation
Productivity in outbound operations
Increase effective contacts with adaptive predictive dialing and profile-based strategies.
Scale with automation
Absorb peaks and new portfolios with intelligent agents and automated journeys.
Provable quality
Monitor 100% of interactions and present quality evidence to your clients.
Indicator-driven management
Track productivity, SLAs, conversion and results by operation, team and client.
Fast rollout of new operations
Quickly activate new cells and services without switching platforms.
JOURNEYS
Journeys and applications
Third-party collections
Run multichannel strategies aligned with each creditor's policy.
Customer service and support
Centralize channels, automate frequent requests and preserve each client's history.
Sales and telesales
Run outbound campaigns with smart dialing, scripts and conversion tracking.
Surveys and retention
Run surveys, loyalty actions and churn-reversal journeys.
Back office and tagging
Structure standardized records, tasks and workflows per operation.
Quality management per contract
Apply client-specific monitoring and compliance criteria.
2CX SOLUTIONS
Recommended 2CX solutions
2CX Manager
Boosts outbound productivity with adaptive predictive dialing.
2CX Omne
Centralizes channels, queues and histories from different clients in a single platform.
2CX Smart Agents
Automates voice and text service with contextual handover to teams.
2CX Flow
Orchestrates multichannel strategies and journeys per portfolio and client.
2CX Quality AI
Monitors 100% of interactions and proves quality and compliance per operation.
2CX Tabulador
Organizes standardized records, tasks, demands and workflows.
2CX Ura
Automates inbound service and routes calls by operation and intent.
RESULTS
Expected results
- More productivity per service position
- Fast activation of new portfolios and operations
- Provable quality for every client
- Lower operating costs
- Full visibility by client, team and campaign
- Scale without losing control and compliance
Next step
Your next conversation could change your operation.
Talk to a specialist and design an evolution scenario for your contact center.