Smart Agents that understand intent, consult systems and execute complete journeys — with context, governance and human handoff.
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Native and API connectors for the market's leading telephony, CRM and artificial intelligence partners.
Start with what your operation needs today. Evolve without switching platforms tomorrow.
The platform's AI core: understands intent, shares context across channels and orchestrates automation, assistance and analysis in every interaction.
Central intelligenceView solution↗Voice, WhatsApp, chat, email and social channels in a single journey.
Unified serviceView solution↗Automate voice and text journeys — the platform orchestrates every interaction automatically.
Journey orchestrationView solution↗Automate complete intents with generative AI and business rules.
AI that resolvesView solution↗More productive contacts per hour with configurable dialing strategies.
Productivity at scaleView solution↗Understand voice intent and guide every caller to the right path.
Natural conversationsView solution↗Data, history and next steps organized for faster decisions.
Connected operationView solution↗Analyze 100% of voice and text interactions in real time, automate scoring and spot risks with AI.
AI-powered monitoringView solution↗24/7 self-service to check information, negotiate, issue documents and track requests without an agent.
Digital self-serviceView solution↗Not an isolated chatbot. Intelligence connected to the entire operation.
Understands intent, consults systems and executes processes by voice or text — 24 hours a day.
2CX Smart Agents“I want to negotiate my overdue installments.”
Offer a 6x payment plan with a reduced down payment.
96% confidenceTechnology, security and results recognized across the customer experience ecosystem.
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Stories of operations that evolved with technology, intelligence and proximity.
Dedication to understanding the client's needs and a fast response.
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Architecture designed for availability, privacy and governance — from the first access to the last interaction.
“The future of service isn't choosing between people or AI. It's building an operation where each does what it does best.”— 2CX Positioning
Talk to a specialist and design an evolution scenario for your contact center.
Service Providers
BPO
Banks and financial institutions
Fintechs
28+
24/7
Brazil
Modular