Dialing that adapts
The algorithm continuously calculates the ideal pace, factoring in volume, availability and operation results.
2CX / Outbound performance
Outbound performance
Intelligence to connect more customers and speed up results.
Manage voice operations with more productivity and control: 2CX Manager combines adaptive predictive dialing, AI and operational management to increase effective contacts, distribute calls more precisely and make the most of your teams' capacity.
+32%Effective contacts
Real timePacing adjustment
3Models: outbound, inbound, blended
Core capabilities
Intelligence to connect more customers and speed up results.
Manage voice operations with more productivity and control: 2CX Manager combines adaptive predictive dialing, AI and operational management to increase effective contacts, distribute calls more precisely and make the most of your teams' capacity.
People and AI in one operation
Route interactions to human agents or AI agents, based on the complexity of each contact.
Data-driven decisions
Analyze large volumes of operational data in real time to spot deviations and opportunities.
In practice
It takes more than dialing. It takes connecting.
Making more calls doesn't necessarily mean reaching more customers. 2CX Manager analyzes call behavior and distributes contacts intelligently.
- More effective contacts: increase the chances of reaching the right customers.
- Less idle time: reduce gaps between calls.
- Better utilization: balance call volume with agent availability.
- More control: track the operation's behavior in real time.
Applications
Where it fits
Collections
Expand negotiation opportunities and distribute contacts based on team capacity.
Sales
Boost commercial campaign productivity and connect agents to more opportunities.
Prospecting
Automate outreach to lists and reduce time spent on unanswered calls.
Retention
Run outbound campaigns to understand dissatisfaction and win back relationships.
Relationship
Run surveys, confirmations, updates and communications with customers.
Contact centers
Manage operations of different sizes, campaigns and service models.
Key benefits
What changes in your operation
- Adaptive predictive dialing
- Intelligent call distribution
- Outbound, inbound and blended operations
- Integration with human agents and AI agents
- Real-time data analysis
- Reduced idle time
- Increased effective contacts
- Lower operational costs
2CX ecosystem
Connected to the other solutions
Next step
Your next conversation could change your operation.
Talk to a specialist and design an evolution scenario for your contact center.