Success stories
Real results. Real operations.
See how companies across different industries transformed their customer service operations with automation, omnichannel and AI from 2CX.
Higher ROI and lower operational CCR
137% more revenue and improvement across the operation’s key indicators.
- 137% more revenue
- 56% higher CCR
97.62% WhatsApp message delivery
High deliverability despite provider blocks.
- 97.62% deliverability
- +4.8 percentage points in CPC
172.89% sales growth with a WhatsApp chatbot
A new digital journey for loan sales.
- 172.89% more new sales
- Reduced demand on branches and IVRs
40% increase in call containment
Automated service for a nationwide network of service providers.
- 40% containment of 285,000 monthly calls
- Immediate reduction in average handling time
80% containment of completed interactions
Modernization of the negotiation delivery process.
- 80% interaction containment
- 92% promoter ratings
154% more settlements with an unprecedented strategy
A collections and retention solution created for an unprecedented need.
- 62.6% higher conversion
- 154% more new settlements
100% of voice interactions monitored by AI
More autonomy, scalability and analytical quality in monitoring.
- 89% higher accuracy in completed evaluations
- 91% higher accuracy in a financial client portfolio
Next step
Your next conversation could change your operation.
Talk to a specialist and design an evolution scenario for your contact center.