BPO
Higher ROI and lower operational CCR
137% more revenue and improvement across the operation’s key indicators.
The challenge
A large BPO serving a major financial institution needed to upgrade its results and increase revenue.
Previous results had stagnated, with no further improvement.
Results achieved
- 137%
137% more revenue
- 56%
56% higher CCR
- 16%
16% higher ROI
- 15%
15% higher CPC
- 28%
28% more settlements
Solutions used
- 2CX Manager ↗
- 2CX Smart Agents ↗
- Customer Success