EPS
★ Two-time award-winning case
154% more settlements with an unprecedented strategy
A collections and retention solution created for an unprecedented need.
The challenge
A leading customer experience EPS needed to improve collections and retention for an important client. It required an unprecedented market solution that no other partner or EPS had offered.
Only this solution could implement the collections strategy requested by the client.
Results achieved
- 62.6%
62.6% higher conversion
- 154%
154% more new settlements
Better positioning in the EPS ranking
Improved customer and agent experience