EPS
100% of voice interactions monitored by AI
More autonomy, scalability and analytical quality in monitoring.
The challenge
An EPS focused on credit recovery used a Speech Analytics solution that did not meet its needs for autonomy, scalability and analytical quality.
The tool had limitations in evolving business rules and generating strategic and operational insights.
Results achieved
- 89%
89% higher accuracy in completed evaluations
- 91%
91% higher accuracy in a financial client portfolio
- 100%
100% of calls evaluated
Reduced operational effort