Continuity across channels
The customer switches channels without losing conversation history, and the team keeps the full context of the interaction.
2CX / True omnichannel
True omnichannel
Every channel. One single experience.
Centralize your company's interactions, connect voice and text channels, and deliver a faster, more consistent and personalized experience — without losing context when the customer switches channels.
9+Integrated channels
360°Customer view
24/7Voice and text AI
Core capabilities
Every channel. One single experience.
Centralize your company's interactions, connect voice and text channels, and deliver a faster, more consistent and personalized experience — without losing context when the customer switches channels.
AI in voice and text
Automate everything from simple requests to complete journeys, handing off to an agent without losing what was already collected.
No-code chatbots
Build and edit service flows visually, with drag-and-drop blocks, and connect them to any channel in the operation.
2CX Omne Plus
Everything on a single screen for faster, more assertive decisions.
Omne Plus is a robust, high-performance omnichannel platform built for customer service, collections and sales operations with high contact volumes. The solution centralizes every communication channel and integrates CRM and legacy systems into a single interface, delivering more productivity, agility and intelligence so agents provide more assertive, personalized service.
Key capabilities
- CRM and corporate systems integrated on a single screen.
- Indication of the channel most likely to succeed with each customer.
- Full view of the history of bulk actions per channel.
- Customer journey history in chronological order, with classification of the contacts made.
- Sending documents and agreements via WhatsApp, SMS, email or multiple channels at once.
- Customer portfolio assignment to guarantee service by the same agent.
- Communication channels and dialer triggered from a single interface.
- Unified view of the interaction history to support relationship strategies.
- Interface optimized to increase productivity and reduce handling time.
Applications
Where it fits
Customer service
Centralize requests and history on one screen, across any channel.
Collections and negotiation
Run negotiations with full context of the customer relationship.
Sales and commercial relationship
Continue sales conversations across channels without losing deal history.
Technical support
Route tickets to the right specialist with context already collected.
Digital service
Automate triage and FAQs with no-code visual chatbots.
Retention
Spot dissatisfaction signals and act on the customer's preferred channel.
Key benefits
What changes in your operation
- Integrated voice and text service
- Single view of interactions and history
- Continuity across channels
- Automation of journeys and requests
- AI applied to customer service
- More productivity for teams
- Centralized operation management
- Metrics for more strategic decisions
2CX ecosystem
Connected to the other solutions
Next step
Your next conversation could change your operation.
Talk to a specialist and design an evolution scenario for your contact center.