Smart service from the first second of the call.

2CX Ura combines voice recognition, natural language processing, keypad interaction and system integration to deliver faster, more personalized and resolutive journeys.

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NLUNatural language

24/7Self-service

-28%Transfers

Core capabilities

Smart service from the first second of the call.

2CX Ura combines voice recognition, natural language processing, keypad interaction and system integration to deliver faster, more personalized and resolutive journeys.

Speak naturally or use the keypad

The customer chooses how to interact: by voice, DTMF, or combining both in the same flow.

Integrated self-service

Check balances, confirm payments, book or update records without waiting for an agent.

Smart routing

Connect each call to the right service, based on reason, history, priority and time of day.

In practice

The customer can just talk naturally

Instead of navigating a long menu of options, the customer says what they need in their own words, and the solution interprets the intent.

"I want to negotiate my debt"
"I need a duplicate invoice"
"I want to talk about a purchase"
"I need technical support"

Applications

Where it fits

Customer service

Identify requests, check information and route the customer to the right area.

Collections

Check debts, present amounts, offer negotiation and forward payments.

Sales

Qualify interest and connect the customer to the right sales team.

Healthcare

Confirm appointments, reschedule and provide guidance.

Technical support

Identify the product, run initial triage and route to the right specialist.

Surveys

Run satisfaction surveys and record responses automatically.

Key benefits

What changes in your operation

Service available 24 hours a day
Voice recognition and natural language
Keypad (DTMF) interaction
Request automation
Smart routing
Neural voice and dynamic messages
Higher first call resolution (FCR)
Fewer queues and transfers

2CX ecosystem

Connected to the other solutions

2CX AI Core

The platform's AI core: connects this solution to the others with shared context, automation and analysis across every interaction.

Next step

Your next conversation could change your operation.

Talk to a specialist and design an evolution scenario for your contact center.